FAQ section at a glance
FAQ section at a glance
Arrival & Departure
Your apartment in Bad Kleinkirchheim is available from 4:00 PM on the day of arrival.
On the day of departure, we kindly ask you to check out by 10:00 AM.
All apartments in Bad Kleinkirchheim are equipped with bed linen & towels.
The kitchens of our apartments are well equipped with a ceramic hob, refrigerator, oven, dishwasher, coffee capsule machine, cooking and eating utensils, cutlery, glasses, and tea towels.
Some of the apartments have a balcony. (Applies to all categories)
All apartments are equipped with a tiled stove/fireplace.
Due to fire safety regulations, the fireplace may only be used after attending a 15-minute training session (for a fee). Training takes place daily in winter and registration is required.
Bed and/or apartment preferences (Upper/Lower Kirchleitn) can only be specified with a direct booking and are assigned on an “availability on request” basis. The availability of the preferred apartment can therefore not be guaranteed.
You can park for free directly in front of the Slow Travel Resort Kirchleitn.
Sure, simply take the Austrian Federal Railways (ÖBB) to Klagenfurt, Spital or Villach train station – from there, please book a train station shuttle service to our resort.
Check-in is possible 365 days a year, around the clock, conveniently ONLINE.
Please note that there is no reception on site and therefore an online check-in must always be carried out.
On the day of arrival, you will receive an email with the link for your mobile key card. Please keep this email safe and share it with your companions.
Your mobile phone uses this link to unlock your apartment and general areas such as the sauna and ski room.
If you need help or have any questions, our staff are available by phone on +43 4240 8244, via email at asknow@slowtravelling.com or chat.
Cuisine
We offer prices without catering. In the apartments you will find fully equipped kitchens where you can prepare your own meals.
Of course, please inform our colleagues on site.
Best Price Guarantee+
As a direct booker, you always secure the best holiday deal!
Have you discovered a cheaper offer for our apartments online?
When you book with us, you are guaranteed the best price – and save even more.
This is how you book your apartment in Bad Kleinkirchheim at the best price:
Step 1:
Send screenshot Send us a screenshot of the better offer (same category, same travel period and price) via chat, email or WhatsApp.Step 2:
Get best price plus advantage You are guaranteed the best price – plus an extra 5% discount on your apartment booking!
Other
There is a professional washing area in Unterkirchleitn where you can make your bike shine again.
No, each part of the village has a communal ski stall where skis/snowboards and shoes can be stored.
No, each part of the village has a communal bike cellar where bicycles can be parked.
Modern washing machines with integrated drying functions are available on the ground floor of House 14. Use is straightforward: you can conveniently reserve and activate the devices online or via the WeWash app. Numerous online payment options are available.
You can find detailed step-by-step instructions
➤ HERE as a PDF for download.
We have fiber optic cables throughout the complex.
No, smoking is prohibited in the apartments in Bad Kleinkirchheim. If disregarded, a cleaning fee of €200 will be charged.
Yes, both villages have their own sauna.
Is the Kärnten Card included in the price?
UNTERKIRCHLEITN
Yes, in summer the Kärnten Card is included for guests in Unterkircheitn!
Please note that the Bad Kleinkirchheim “Sunshine Card” is NOT included.
Unless otherwise stated in the respective rate description;
STANDARD PRICE & OFFERS
A free cancellation of your stay is possible up to 4 days before arrival.
From 3 days before arrival, a cancellation fee of 100% of the total amount will be charged.
In the event of a no-show, unused rooms or early departure, 100% of the total amount will be charged.
Our cancellation conditions refer to the rental or overnight stay price.
Additional costs (e.g. final cleaning) will not be charged in the event of cancellation.
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PREPAY & SAVE
A free cancellation of your stay is not possible.
From booking, a cancellation fee of 100% of the total amount will be charged.
In the event of a no-show, unused rooms or early departure, 100% of the total amount will be charged.
Our cancellation conditions refer to the rental or overnight stay price.
Additional costs (e.g. final cleaning) will not be charged in the event of cancellation.
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In order to save you unnecessary costs in the event of cancellation and mountain rescue (including helicopter rescue), we recommend that you protect yourself with a travel cancellation insurance from Europäische Reiseversicherung.
*There is no statutory right of withdrawal in the accommodation contract in accordance with § 18 Para. 1 Z10 FAGG.
**Note Package Travel Act: Should your booking be a package tour, the guidelines of the Package Travel Act apply: Package Travel Act
Unless otherwise stated in the respective rate description;
STANDARD PRICE
Guarantee conditions:
Your credit card is required as a guarantee for your booking. Please note that we reserve the right to check the validity of your credit card after booking.
If you do not have a credit card, we offer you the option of paying by SEPA direct debit. In this case, the payment must be settled no later than 21 days before arrival.
Payment conditions:
Book now & pay later.
The total amount must be paid by credit card up to 4 days before arrival; for other payment methods, the amount must be paid no later than 21 days before arrival.
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OFFERS / SPECIALS
Guarantee conditions:
Your credit card is required as a guarantee for your booking. Please note that we reserve the right to check the validity of your credit card after booking.
If you do not have a credit card, we offer you the option of paying by SEPA direct debit. In this case, the payment must be settled no later than 21 days before arrival.
Payment conditions:
A deposit of 25% is required upon completion of the booking to secure the booking.
The remaining amount must be paid by credit card up to 4 days before arrival; for other payment methods, the amount must be paid no later than 21 days before arrival.
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PREPAY & SAVE
Guarantee conditions:
Your credit card is required as a guarantee for your booking. Please note that we reserve the right to check the validity of your credit card after booking.
If you do not have a credit card, we offer you the option of paying by SEPA direct debit. In this case, the payment must be settled no later than 2 days after booking.
Payment conditions:
A deposit of 100% is required upon completion of the booking to secure the booking.
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Resort guests are encouraged to deposit/pay a fully refundable deposit**** of €150.00 prior to arrival.
The deposit will be fully refunded after departure, provided that no damage caused by the guest has occurred in the apartment or in public areas.
****The deposit is not required if you have selected a valid credit card as a means of payment for your booking and have carried out “Strong Customer Authentication” (SCA), also known as two-factor authentication (2FA). More information can be found here: https://stripe.com/at/guides/strong-customer-authentication
