Frequently Asked Questions
FAQ Area
All Frequently Asked Questions & Answers at a glance:
Arrival & Departure
Your appartment will be at your disposal from 16:00 on the day of arrival.
On the day of departure, we kindly ask you to check out by 10:00 am.
All apartments are equipped with bed linen & towels.
The kitchens of our apartments are well equipped with ceramic hob, fridge, oven, dishwasher, coffee capsule machine, cooking and eating utensils, cutlery, glasses, tea towels.
The apartments partially have a balcony. (Applies to all categories)
All Apartments are equipped with an tiled stove/Fireplace.
Due to fire safety restrictions the fireplace can only be used after attending a 15 minute training (Surcharge applies). The Training is held daily in winter, registration is necessary.
Bed and/or apartments preferences (Ober-/Unter-Kirchleitn) can only be specified when booking directly and assigned on “request according to availability”. The availability of the preferred apartments can therefore not be guaranteed.
Slow Travel Resort Kirchleitn
Rosennockstraße 13
9546 Bad Kleinkirchheim
Austria
Please note that there is no reception on site and therefore an online check-in must always be carried out.
On the day of arrival you will receive an e-mail with the link for your cell phone key card. Please keep this e-mail in a safe place and share it with your companions.
Your cell phone will use this link to unlock your apartment and general areas such as the sauna and ski room.
If you need help or have any questions, our staff will be happy to help you by phone, e-mail or chat.
Contact details can be found Here
Eating & Drinking
All prices are without meals, but you are welcome to compose your own delicious breakfast in our shop.
Of course, please inform our colleagues on site.
You will find a wide selection of vegetarian and vegan dishes in all our restaurants. Our inspiring vegan dishes will impress even the biggest meat lover!
Miscellaneous & Cancellation
There is a professional guarding place in Unterkirchleitn where you can make your bike shine again.
No, each part of the village has a communal ski shed where skis/snowboards and boots can be stored.
No, every part of the village has a communal bike cellar where the bikes can be parked.
There is a coin-operated washing machine and a coin-operated dryer at your disposal. Coins can be purchased at the reception.
Yes, both villages have their own sauna.
We have fibre optic lines throughout the facility.
Yes, in summer the Kärnten Card is included for you!
Please note that the Bad Kleinkirchheim “Sonnenscheinkarte” is not included.
You can park directly at our resorts free of charge.
No, smoking is prohibited in the aparments. In case of disregard, a cleaning fee of € 200,- will be charged.
Yes, we love dogs! We also want your dog to have a great holiday with us. Surcharge per day € 15,00 (excluding food).
Cancellation policy:
You can cancel your stay free of charge up to 4 days before arrival.
From 3 days before arrival, a cancellation fee of 90% of the total amount will be charged.
In the event of a no-show, unused room, or early departure 100% of the total amount will be charged.
Terms of guarantee:
A deposit is required as a guarantee for your booking.
In the accommodation contract, there is no legal right of withdrawal according to § 18 para 1 Z10 FAGG. We therefore recommend travel cancellation insurance in all cases.
Note on the Package Travel Act:
If your booking is a package holiday, the guidelines of the Package Travel Act apply: Package Travel Act
If the offer also includes a lift ticket, please note the ABG’s of Bad Kleinkirchheim.: AGB Bergbahnen Bad Kleinkirchheim.
Unless otherwise stated in the respective rate description, in the event of a booking being made, a deposit of 25% must be paid to secure the booking. The balance must be paid no later than 21 days prior to arrival.
Resort guests are required to pay a fully refundable security deposit of €150.00 prior to arrival.
The deposit will be refunded in full after departure, provided that no damage has been caused to the apartment or public areas by the guest.
*The deposit is not required if you have chosen a valid credit card as a means of payment for your booking and have carried out “Strong Customer Authentication” (SCA), also known as two-factor authentication (2FA). You can find more information about this here: https://stripe.com/at/guides/strong-customer-authentication
Arrive. Spend time. Relax.
ALL OUR STUBN AT A GLANCE
Wiesernock
Reading a book by the cosy warm tiled stove, spending time with your loved ones or simply enjoying the peace and quiet. Our Stubn “Wiesernock” offers you everything you need for a relaxing holiday….
