Frequently Asked Questions

FAQ Area

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All Frequently Asked Questions & Answers at a glance:

Arrival & Departure

Your appartment will be at your disposal from 16:00 on the day of arrival.

On the day of departure, we kindly ask you to check out by 10:00 am.

All apartments are equipped with bed linen, towels and cosmetic items.

The kitchens of our apartments “Steinnock”, “Wiesernock” and “Falkert” are well equipped with ceramic hob, fridge, oven, dishwasher, coffee capsule machine, cooking and eating utensils, cutlery, glasses, tea towels.

The kitchen of our apartment “Mallnock” is equipped with 2 hotplates, a refrigerator, oven, coffee capsule machine, cooking and eating utensils, cutlery, glasses, tea towels.

The apartments partially have a balcony. (Applies to all categories)

All Apartments are equipped with an tiled stove/Fireplace.

Due to fire safety restrictions the fireplace can only be used after attending a 15 minute training (Surcharge applies). The Training is held daily in winter, registration is necessary.

Bed and/or apartments preferences (Ober-/Unter-Kirchleitn) can only be specified when booking directly and assigned on “request according to availability”. The availability of the preferred apartments can therefore not be guaranteed.

Slow Travel Resort Kirchleitn
Rosennockstraße 13
9546 Bad Kleinkirchheim
Austria

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The reception is open from 9.00 am to 7.00 pm in summer and from 8.00 am to 7.00 pm in winter.

Eating & Drinking

All prices are without meals, but you are welcome to compose your own delicious breakfast in our shop.

Of course, please inform our colleagues on site.

You will find a wide selection of vegetarian and vegan dishes in all our restaurants. Our inspiring vegan dishes will impress even the biggest meat lover!

Miscellaneous & Cancellation

There is a professional guarding place in Unterkirchleitn where you can make your bike shine again.

No, each part of the village has a communal ski shed where skis/snowboards and boots can be stored.

No, every part of the village has a communal bike cellar where the bikes can be parked.

There is a coin-operated washing machine and a coin-operated dryer at your disposal. Coins can be purchased at the reception.

Yes, both villages have their own sauna.

We have fibre optic lines throughout the facility.

Yes, in summer the Kärnten Card is included for you!
Please note that the Bad Kleinkirchheim “Sonnenscheinkarte” is not included.

You can park directly at our resorts free of charge.

No, smoking is prohibited in the aparments. In case of disregard, a cleaning fee of € 200,- will be charged.

Yes, we love dogs! We also want your dog to have a great holiday with us. Surcharge per day € 15,00 (excluding food) from the 2nd dog € 7,50 (without food).

Cancellation policy:
You can cancel your stay free of charge up to 4 days before arrival.
From 3 days before arrival, a cancellation fee of 90% of the total amount will be charged.
In the event of a no-show, unused room, or early departure 100% of the total amount will be charged.

Terms of guarantee:
A deposit (via credit card or bank) is required as a guarantee for your booking.
In the accommodation contract, there is no legal right of withdrawal according to § 18 para 1 Z10 FAGG. We therefore recommend travel cancellation insurance in all cases.

Note on the Package Travel Act:
If your booking is a package holiday, the guidelines of the Package Travel Act apply: Package Travel Act
If the offer also includes a lift ticket, please note the ABG’s of Bad Kleinkirchheim.: AGB Bergbahnen Bad Kleinkirchheim.

In case of a booking conclusion, we would like to point out that the payment of approx. 25% has to be made as a deposit and confirmation of the booking. For direct bookings 25% deposit is required within 14 days of booking. The balance is to be paid no later than 14 days before arrival.

Arrive. Spend time. Relax.

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